Recurring Services
Invoices for recurring services are due on the 1st of each month. Invoices are generated 7 days before the invoice is due to give you time to pay.We will deduct the amount due on the due date if you are paying by debit or credit card. Please make sure that you make provision for the 48 hours timeframe if you are paying via EFT (Electronic Funds Transfer). Please not that your services will be suspended and a late payment fee charges should your invoice/s be unpaid 14 days after the due date. If your account remains unpaid for 90 days, our server will terminate your account and your domain will be placed in redemption.
One time payments and overage fees
The due date for one time payments will be printed on your invoices. Invoices for overages are billed for the previous month and due on receipt. These invoices have a 7 day grace period, but without payment may result in suspension / termination of your core service.
Credit reporting & Cancellation
Note that it is your responsibility to ensure your invoices are paid and your account is in good standing. We will take collection/credit reporting actions against you for unpaid invoices.
If you need to cancel your service, you can do so easily by going to Account > Cancel Service from our portal. Credit checks may be applicable on some products & services.
